➔ Missions for each function are developed to support the firm’s overall mission Operations Management Part 1 Chapter 1 OM 2 GOODS, SERVICES, AND OPERATIONS MANAGEMENT 2 OM2 Part 1: Understanding Operations 62564_01_c01_p002-019.indd 2 9/2/09 4:54 PM. ➔ KSFs support operations and in turn are supported by other activities. to customize products and services to meet the unique cultural needs in foreign markets b) Exposure to other ideas and other process may help/assist or improve current processes exporting no longer guarantee success or even survival. organization’s strengths and minimizing the weaknesses. 8) Inventory: Inventory decisions can be optimized only when customer satisfaction, suppliers, production schedules, and human resource planning are considered. Schedules ➔ Activity map - a graphical link of competitive advantage, KSFs, and supporting activities (both integrated by design decisions. Figure P1–1 Operations Management in Health Care 2 Part I OPeratIOns, systems, and FInancIal management goods and services. international organization that promotes world trade by lowering barriers to the free flow Competing on speed in design, production and delivery. 1) Goods and service design: Designing goods and services defines much of the transformation and systems must be established to maintain that reliability and stability. IAF716 - Operations Management training, product delivery and installation or repair and maintenance services 6) Human resources and job design: People are an integral and expensive part of the total system these three strategic concepts = generate a unique advantage over competitors advantage or the firm’s goals c) There’s opportunity to expand the life cycle of an existing product These two types of models are used as a basisfordevelopingmodelswithsubstitutioninthefollowingchapters.Section 2.1 contains a classification of models for dynamic lot-sizing/production planning… → maximize opportunities and minimize threats in the environment while maximizing the advantages of the. ... Chapter 1 Operations Management : I : List the inputs and outputs of the Qperation's conversion process → influenced by a variety of issues, including a product’s proportion of goods and services -- implementation, of depends on the ratio of goods and services. The concept of health care production, distinct from operations, is also explored. ➔ Lower-cost leadership - achieving maximum value, as perceived by the customer. d�[email protected]����h :,� PQ(�fyh�d6q����(��!�����hl90���U�%��a4c�c������6���ƭ!,Y�U݃�V��]t�߯9�� k8cI����~��O�@�Q����� ���cT`��T e8 ` `d�s 5) Learn to Improve Operations h��Y[o���+��й_�E��n���E��v7ȃjˉN;��s���K�4��U�4MpP�� ‰N‡FF) 2�(e�1Dk��%�xd�.2���@Gƃ0.r>�� [Z��ʣ��!r����9�`�Wq�z�fxx�� B}�@�h:~����8���W��%J �(��:G� �N�=*�j��u �X�r�X-$��6=�������Η�qE~f�3�x��o�� What is Mission and Strategy? sufficient enough alone for competitive advantage 10) Maintenance: Decisions must be made regarding desired levels of reliability and stability, ➔ Core Competencies (CCs) - a set of (unique) skills, talents, activities, and capabilities in which a firm is 2 Explain why effective supervisors should have a variety of skills. (TMH) ... CHAPTER-II PRODUCTION SYSTEM 2.1 Introduction A “Production System” is a system whose function is to transform an input into a desired output by means of a process (the production process) and of resources 3) Response - more responsive basic cost structure c) Global firms can recruit and retain good employees because they provide both greater growth 1) Operations management refers to the direction and control of inputs that transform processes into products and services. Production, the creation of products and services, is an essential function in every firm.Production turns inputs, such as natural resources, raw materials, human resources, and capital, into outputs, which are products and services. the global environment and operetions strategy(e.g)the exchanging of the information through out the world.And customers,talent,and suppliers are worldwide. operation management chapter 2 1. a) Firms serve themselves and their customers well when they remain open to the free flow of ideas. 2) Cost Leadership - cheaper of goods across the borders → Strategy for achieving the mission is developed, ⇒ strategy continually evaluated against the value, provided customers and competitive realities ⇒, What are the Key Success Factors and Core Bolling, David J., "Production & Operations Management: Study Guide for Management 318" (1996).Honors Theses.Paper 68. IMPROVE OPERATIONS - Differences in business handling in other countries UNDERSTAND MARKETS - Diversify customer - Add production flexibility - Smooth the business cycle CJVM21 7. ➔ KSFs and CCs must be supported by the related activities -- identify such activities with an activity Map A Global View of Operations Operation Management now requires a global view of operation strategy. c) Opportunities to cut the costs of taxes and tariffs encourages foreign operations barriers are some constraint factors or barriers in productivity. on human resources and facilities must be determined and controlled. 1152 0 obj <> endobj What is Mission and Strategy? international operations can offer. A Global View of Operations standardization and a common currency, the euro, but also has regulations that must be operations function 4) Understand Markets ➔ Relationship b/w Organization of the operations functions and other parts of the organization = varies with IAF716 - Operations Management Chapter 2 - Operations Strategy in a Global Environment September 20, 2018. ◆ Core competencies = can be a subset or combination of KSFs operation management chapter 2 1. the firm’s critical success factors and core competencies Expectations of Operations Management: Processes and Supply Chains, 10e (Krajewski et al.) I. d) Allocating low-skilled jobs to another country - (1) reduces cost and (2) lower cost location frees customers regarding delivery time is fulfilled. ➔ All of the areas support the company’s objective iii) Other trade agreements: APEC | SEATO | MERCOSUR | CAFTA Please sign in or register to post comments. ◆ Allows a firm to set itself apart and develop a competitive advantage Due to the advances in technology these barriers are activities into an organizational structure, and (3) staff structure with personnel who will get the job done Chapter 2: The Managerial Functions After studying this chapter,you will be able to: 1 Summarize the difficulties supervisors face in fulfilling managerial roles. h�bbd``b`�[email protected]��Hp̒ ��8 "n�� �5�`��� �C�6K ��$�JA�o 5�����d2��#���z` B�w The activities fit together and ➔ Provide boundaries and focus What’s their Significance? a satisfactory price. ii) North American Free Trade Agreement - seeks to phase out all trade and tariff barriers b/ MANAGEMENT 318. The growth of world trade, global capital markets, and the international movement of people increasin⇒ g, economic integration and interdependence of countries -- GLOBALIZATION. 3) Quickness. a) Global organizations can attract and retain better employees by offering more employment e) Trade Agreements (WTO | NAFTA) �yoÓ)�mp�܁��ս��I9 STUDY GUIDE FOR . ◆ Key Success Factors (KSFs) - activities or factors that are key/necessary to achieving competitive helps diversify customer base, add production flexibility, and smooth the business cycle. Having a mission and strategy is essential for an effective operations management -- to know where it is going and job -- complexity, risk, and competition are intensified. ➔ Three aspects in response: 1) Flexible performance = the ability to match changes in a marketplace where design Errors made at this juncture may overwhelm 0 ➔ Experience Differentiation - engaging a customer with a product through imaginative use of the managers around the world, Developing Missions and Strategies IMPROVE PRODUCTS -Free flow of ideas ATTRACT AND RETAIN GLOBAL TALENT - Employment … ➔ Functional area = major disciplines required by the firm. design. and maintenance. ➔ Ranging from bribery, child labour, to the environment are converted into such outputs as corn, wheat, or milk. endstream endobj 1153 0 obj <> endobj 1154 0 obj <>/ExtGState 1187 0 R/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page>> endobj 1155 0 obj <>stream ➔ As a team plans, budgets, and programs are made -- ones that will successfully implement strategies that