That garage is used only about 6 months a year and maybe cycles the garage door 90 times per year. In … It connects to your home Wi-Fi network, allowing you to control it using a phone or tablet, create users and access schedules, and set up time-based opening and closing rules. "Well, you see, the circuit boards are kind of like computers and that will often fix some issues." Still must be the door. Original review: Nov. 4, 2019. So in 8 years, three units have required 5 boards at $140 a piece. For those features you'll have to pay more for a model like the LiftMaster WLED Belt Drive Wi-Fi Garage Door Opener. The powerful 140V DC motor allows a start and stops control for the garage door. Best genie garage door openers are always a nice convenience but become most appreciated when the weather turns dangerous. One of those units went out again, another bad board so this is the 4th board that needs replaced. I’m tearing all these units out, throwing them in the trash and installing liftmasters. Find helpful customer reviews and review ratings for Genie ChainDrive 550 Garage Door Opener - Heavy-Duty Chain Drive System - Includes 2, 3-Button Remotes, Wall Console, Wireless Keypad, Safe T-Beams - Model 2035-TKV,Black at Previous owners had replaced 3 boards on 2 of the intellig 1200 units. I ask, "Is it not possible that the motor controller, that holds the force openings is not weakened after 14 years," "NOPE, NOT POSSIBLE, IT'S THE DOOR." He then worked for the now defunct ComputerLand chain of PC dealers before joining PC Magazine in 1987. Sure with NO LOAD the thing works fine... Place a load on it, and it fails. This puts the opener into Wi-Fi pairing mode. My wife and I purchase a great deal of stuff online and can I honestly say that I've never dealt with a company with this strict of a return policy. Clearly the circuit board is defective. Smooth operation. Then having to screw around again to get it to work. I lost four or more hours of my day because some tech reading from a script couldn't think for himself. I did go and purchase another Genie, just to save time on the installation. The SilentMax Connect powerhead unit measures 5.0 by 20 by 7.0 inches (HWD) inches and contains a 3/4 HPc (horsepower comparable) DC motor rated for garage doors up to 7 feet in height weighing up to 500 pounds. This newsletter may contain advertising, deals, or affiliate links. I am totally disgusted with them. I read the confusing manual and after 2 hours of messing around, I called the customer support number. Only the wall activator lit up. The final garage door opener under review is the Craftsman Garage Door Opener, though it is the last, it is not the least, concerning its functionality, reliability, and durability. I thought it was the carriage since that has happened before. Meanwhile, if you're happy with your existing garage door opener but want to make it part of your smart home, check out Genie's Aladdin Connect upgrade kit ($49.99). I was finally told I needed to buy a new wireless keypad. I was confused by this, but, I did it. The opener followed my user access schedules without issue and responded quickly to open and close commands using the included remotes and the wall switch. The display of third-party trademarks and trade names on this site does not necessarily indicate any affiliation or the endorsement of PCMag. His resonance was "we need to know why it was broken, and we need to test it". WOW, maybe the first first level tech could have lead with that instead of insisting that the door was the problem. The opener is wired to a two-button wall switch for opening and closing the door, disabling the door, and turning the light on and off. I just spent 4 hour on the phone four separate times with two first level, then two second level supervisors.